Storage Greenwich Service Terms and Conditions
These Terms and Conditions govern the provision of storage and related removal services by Storage Greenwich to customers within the United Kingdom. By making a booking, paying a deposit, or using any of our storage or removal services, you agree to be bound by these Terms and Conditions.
These terms are intended to be fair and transparent. They set out how bookings work, how payments are handled, your rights if you need to cancel or amend a booking, our responsibilities, and important legal limitations. Please read them carefully before confirming any service.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business requesting and paying for storage or related services.
Services means storage, collection, delivery, removal, packing, handling, or any other services that we agree to provide.
Storage Facility means any storage unit, warehouse, or space operated or arranged by Storage Greenwich for the purpose of storing customers goods.
Goods means any items that you ask us to transport, handle, or store on your behalf.
Contract means the agreement between you and Storage Greenwich formed when we confirm your booking in writing.
Scope of Services
Storage Greenwich provides storage services, with optional collection, delivery and removal assistance within our service area, and transport of goods to and from our Storage Facility.
We will set out in writing the specific services included in your booking, such as storage unit size or volume allowance, estimated duration, and whether removal or transport services are included.
Any services not expressly stated in the booking confirmation are not included. This includes, for example, specialist packing, disassembly or reassembly of furniture, installation of appliances, or disposal of unwanted items, unless agreed separately.
Booking Process
You may request a quotation for storage and related services through our website or by contacting us directly. Quotations are based on the information you provide about the goods, access, property layout, and any special requirements.
All quotations are estimates only and are subject to a survey or confirmation of details. If the actual volume, access conditions, or service requirements differ from the information provided, we may revise the quotation.
A booking is only confirmed when we issue a written booking confirmation. This confirmation will specify the start date, agreed services, storage unit or space allocation, and any initial payment required. Until written confirmation is issued, provision of services is not guaranteed and we are not obliged to hold any particular date or storage space.
You are responsible for checking that the details in the booking confirmation are accurate and for notifying us promptly of any errors or changes. Failure to do so may result in delays, additional charges, or cancellation.
Customer Responsibilities
You must ensure that all information you provide is accurate and complete, including the description and quantity of goods, access details, property parking arrangements, and any special handling needs.
You must ensure that access is available at the agreed times for collection or delivery. This includes arranging any required parking permissions, lift access, or entry codes. Waiting time or failed access may result in additional charges.
You are responsible for packing your goods safely and appropriately, unless packing services have been agreed as part of the booking. This includes using suitable boxes and materials and protecting fragile items.
You must not store or request us to handle any prohibited items, including but not limited to perishable goods, live animals, plants, flammable or explosive substances, toxic or corrosive materials, illegal items, or any goods that are likely to cause damage or create a health or safety risk.
Payments and Charges
Our charges for storage and related services will be set out in your quotation and booking confirmation. Unless otherwise agreed in writing, prices are stated in pounds sterling and are inclusive of applicable taxes where required by law.
We may require a deposit to secure your booking. The amount and due date of any deposit will be stated in the booking confirmation. Deposits are not normally refundable unless we cancel the booking without fault on your part.
Storage fees are usually payable monthly in advance or as otherwise stated in your agreement. Transport, removal, or additional services may be charged separately and are normally payable prior to or on the day of service.
Payment methods accepted will be confirmed as part of the booking process. You must ensure that all payments are made on time and in full. If a payment is not received by the due date, we reserve the right to charge interest on overdue amounts at a reasonable commercial rate and to suspend or terminate services until payment is made.
We may review storage charges periodically. Any change in regular storage fees will be notified to you in advance and will take effect from the start of the next billing period, unless a fixed-term price has been agreed in writing.
Cancellations and Amendments
If you wish to cancel or amend your booking, you must notify us as early as possible in writing. The charges that apply will depend on the notice period provided.
For cancellations more than seven days before the scheduled start of services, we will normally refund any pre-paid storage fees for unused periods. Any non-refundable deposit or costs already incurred on your behalf may be retained.
For cancellations within seven days of the scheduled start, we reserve the right to retain all or part of the deposit and to charge a reasonable cancellation fee to cover allocated resources, lost bookings, and administrative costs.
If you request a change of date, location, or scope of services, we will attempt to accommodate your request but cannot guarantee availability. Any change may result in revised charges. If the change cannot be accommodated and you choose to cancel, the cancellation terms above will apply.
We may cancel or suspend the contract if you fail to pay any amount due, if you breach these Terms and Conditions, if we are unable to provide the service for reasons beyond our reasonable control, or if we reasonably believe that provision of the service would be unsafe or unlawful. In such cases, we will notify you as soon as practicable and will refund any prepaid sums for services not yet provided, except where your own breach has caused the cancellation.
Access to Stored Goods
Where your agreement includes personal access to a storage unit, you may access your goods during the storage facility opening hours or as otherwise agreed. Identification may be required. We may refuse access to any person who cannot prove their identity or authority.
For goods stored in shared or managed spaces, access may be by arrangement only. We will endeavour to provide reasonable access within our operational capacity, but advance booking may be required.
You are responsible for any persons you authorise to access your goods. You must not share keys or access codes with unauthorised individuals and must notify us immediately if you believe the security of your unit or access details has been compromised.
Condition of Goods and Packing
You must ensure that goods are properly packed and suitable for transport and storage. This includes securely closing boxes, protecting delicate items, and draining appliances or equipment that contain liquids.
We will handle your goods with reasonable care and skill. However, we are not responsible for damage arising from inadequate packing or inherent defects in goods, such as fragile construction, existing wear and tear, or faulty design.
You should not store food, perishable items, or any goods that may attract pests or cause contamination. If such items are discovered, we may remove them at your cost and take any necessary action to protect other stored goods and the storage facility.
Liability and Limitations
We will exercise reasonable care and skill in providing our services, including the handling and storage of your goods. However, our liability is limited as set out in this section.
Our total liability for loss or damage to goods, whether arising from negligence, breach of contract, or otherwise, will not exceed a reasonable market value of the affected items, subject to an overall cap which will be set out in your contract or standard tariff. You are strongly advised to arrange adequate insurance cover for your goods while in transit and in storage.
We are not liable for any loss or damage that results from your own acts or omissions, including inadequate packing, failure to declare fragile or valuable items, or failure to comply with our instructions or these Terms and Conditions.
We are not liable for any indirect or consequential loss, such as loss of profit, loss of business, loss of opportunity, or emotional distress, even if we were advised of the possibility of such losses.
We will not be responsible for any loss or damage caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, industrial disputes, acts of terrorism, or failure of utilities or transport networks, provided that we take reasonable steps to mitigate the impact where possible.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded under UK law.
Insurance
Unless expressly stated in your agreement, our charges do not include insurance for your goods. You are responsible for arranging suitable insurance cover for your goods while they are being transported and stored.
We may be able to introduce you to insurance options offered by third parties, but we do not act as an insurer and any insurance contract will be between you and the insurance provider. You should carefully check policy terms, exclusions, and limits.
Waste, Disposal and Environmental Regulations
You must not use our storage or transport services to dispose of waste, refuse, or items intended purely for dumping. Our services are for the storage and removal of goods, not for waste management.
We will not knowingly transport or store hazardous waste, including chemicals, oils, asbestos, medical waste, or electrical items that require special handling under waste regulations, unless expressly agreed and arranged in accordance with applicable laws.
If unwanted items are left on our vehicles, in our storage facility, or at locations where we are working, we may, at our discretion, arrange for their removal and disposal in accordance with relevant environmental and waste regulations. Any costs incurred, including disposal fees and administrative charges, will be your responsibility.
You must comply with all applicable waste and environmental regulations when deciding what to store or remove. If we incur fines, penalties, or additional costs due to your failure to comply with waste or environmental laws, you will be responsible for reimbursing those costs.
Security and Conduct
We take reasonable steps to maintain the security of our storage facilities, including physical and procedural measures. However, we do not guarantee that unauthorised access, theft, or vandalism will never occur. You should ensure that any particularly valuable goods are appropriately insured.
You and anyone accompanying you must behave respectfully and safely at all times while on our premises or interacting with our staff. Abusive, threatening, or unsafe behaviour may result in refusal of access, termination of services, and removal of goods from our facility in accordance with these terms.
Termination of Storage
You may terminate ongoing storage by giving us the notice specified in your agreement. If no specific notice period is stated, a minimum of fourteen days written notice is required.
On termination, you must arrange to collect your goods and pay any outstanding charges. If you fail to collect your goods or settle outstanding fees, we may exercise a lien over your goods and, after giving reasonable notice, may sell or dispose of some or all of the goods to recover our costs and fees. Any balance remaining after deducting amounts owed and reasonable expenses will be held for you.
If goods are clearly abandoned or their condition presents a health or safety risk, we reserve the right to dispose of them sooner, subject to applicable law and any statutory requirements.
Data Protection and Privacy
We collect and use personal information about you in order to manage your booking, provide services, process payments, verify identity, and maintain security and compliance. We will handle your personal data in accordance with applicable UK data protection laws.
We may share your information with trusted third parties who assist us in providing services, such as payment processors or insurers, but only to the extent necessary and subject to appropriate safeguards.
Complaints and Dispute Resolution
If you have any concerns about our services, you should contact us promptly with details of the issue. We will investigate and aim to resolve complaints in a fair and timely manner.
If a dispute arises that cannot be resolved directly, either party may consider using alternative dispute resolution methods such as mediation. This does not limit your right to bring a claim in the courts.
Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will normally apply to new bookings and to ongoing storage from the start of the next billing period. Where changes materially affect your existing contract, we will notify you in advance and give you the option to terminate before the changes take effect, subject to settlement of any outstanding fees.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from or related to these Terms and Conditions or the services we provide, except that we may also bring proceedings in any other jurisdiction where you are resident or where your assets are located if necessary to enforce our rights.
By confirming a booking or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
