Storage Greenwich Privacy Policy
This Privacy Policy explains how Storage Greenwich collects, uses, stores, and protects personal data of its customers and prospective customers located in the Storage Greenwich service area. It is intended to comply with the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable.
This Privacy Policy applies to all Storage Greenwich customers and anyone who makes enquiries about our storage services in the area, whether you contact us online, by post, or in person at our facilities.
Data Controller
For the purposes of data protection law, Storage Greenwich is the data controller in relation to the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed and are responsible for ensuring that it is handled lawfully.
Types of Personal Data We Collect
Storage Greenwich collects and processes personal data that is necessary to provide storage services, manage customer relationships, and meet our legal obligations. The personal data we may collect includes:
Identification and contact data such as full name, postal address, billing address, contact address, date of birth, and any identification details that you provide to verify your identity.
Communication data such as your communication preferences and records of correspondence with us, including enquiries, complaints, and feedback.
Contract and account data such as information about your storage unit or booking, contract start and end dates, payment terms, invoices, and transaction history.
Payment and billing data such as details required to process payments, for example partial card details or bank information as provided to us or to our payment processors, as well as payment status and records of fees and charges.
Security and access data such as access codes, entry and exit records, CCTV images in and around our facilities where used, and records of incidents or security-related events.
Technical data where you use our website such as IP address, device identifiers, browser type, and information about how you interact with our online services, to the extent this constitutes personal data.
We do not intentionally collect special category data such as health information, religious beliefs, or biometric data, and we ask that you do not provide such information unless strictly necessary and clearly requested.
Lawful Bases for Processing
Storage Greenwich processes your personal data only where we have a valid legal basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract performance. We process your personal data to take steps at your request before entering into a storage agreement and to perform our contract with you, including setting up your account, providing access to storage units, handling payments, and communicating with you about your booking.
Legal obligations. We process certain personal data to comply with our legal obligations, such as tax and accounting rules, anti money laundering or fraud prevention requirements, and health and safety or security obligations relating to our premises.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. These interests include running and improving our storage services, maintaining site security, preventing and detecting fraud, managing customer relationships, and exercising or defending legal claims.
Consent. In some limited cases, we may rely on your consent, for example for certain types of optional communications or for certain website analytics where consent is required. Where processing is based on consent, you can withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To register you as a customer, set up and manage your account, and provide you with storage services in accordance with our contract with you.
To handle your enquiries, provide customer support, respond to complaints, and communicate important information about your booking, payments, or any changes to our services and terms.
To process payments, issue invoices, manage charges and fees, and maintain accurate financial and accounting records.
To secure our premises, property, and customers through access control systems, CCTV monitoring where in use, and investigation of security incidents or breaches.
To manage our operations, including service improvements, staff training, quality monitoring, and internal reporting.
To comply with applicable laws and regulations, cooperate with regulators and law enforcement where required, and exercise or defend our legal rights.
To send you information about services or offers that may be relevant to you, where permitted by law and taking account of any communication preferences you have indicated.
Data Retention
Storage Greenwich keeps personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Customer account and contract data is generally retained for the duration of your relationship with us and for a period after your contract ends, to answer queries, manage potential disputes, and comply with record keeping obligations. The retention period will depend on applicable limitation periods and legal requirements but will not be longer than is necessary.
Payment and financial records are retained in line with tax and accounting rules and regulatory guidance.
CCTV images and access logs are retained for a limited period that is appropriate for security and investigative purposes and then securely deleted or anonymised, unless a longer retention period is required in connection with an incident or legal claim.
Where data is processed based on your consent and you withdraw consent, we will stop the relevant processing and, where appropriate, delete or anonymise the data unless we have another lawful basis or legal obligation to retain it.
Data Processors and Sharing
Storage Greenwich uses carefully selected third party service providers who act as data processors on our behalf. These providers may only process your personal data following our documented instructions and must implement appropriate technical and organisational measures to protect it.
Typical data processors include providers of payment processing services, secure data storage and hosting services, customer relationship management tools, email or communication platforms, and security or access control systems. We ensure that data processing agreements are in place and that our processors are bound by confidentiality and data protection obligations.
We may also share your personal data with other third parties in the following situations:
With professional advisers such as lawyers, accountants, or insurers as necessary for the establishment, exercise, or defence of legal claims or for compliance and advisory purposes.
With regulatory authorities, law enforcement bodies, or courts where we are required to do so by law or where disclosure is necessary to protect our rights, your safety, or the safety of others.
In the context of a business transaction such as a merger, acquisition, or sale of assets involving Storage Greenwich, in which case personal data may be transferred to the relevant third parties subject to appropriate safeguards.
We do not sell your personal data and we do not disclose it to third parties for their own direct marketing purposes.
International Transfers
Where it is necessary to transfer your personal data outside the United Kingdom or the European Economic Area, Storage Greenwich will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. These safeguards may include standard contractual clauses or equivalent mechanisms recognised by data protection authorities.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Storage Greenwich customers in our service area, subject to certain legal limitations and exemptions.
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of your personal data, together with information about how we use it.
Right to rectification. You have the right to request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object. You may object to our processing of your personal data where we rely on legitimate interests as the legal basis. We will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is required for legal claims. You also have an absolute right to object at any time to processing for direct marketing.
Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format and, where technically feasible, transmit it to another controller.
Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing that took place before withdrawal.
You also have the right to lodge a complaint with your local data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can attempt to resolve your concerns directly.
Security of Your Data
Storage Greenwich takes appropriate technical and organisational measures to protect your personal data against unauthorised access, unlawful processing, accidental loss, destruction, or damage. These measures include access controls, secure storage, staff training, and procedures for handling suspected data security incidents.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. When we make significant changes, we will take reasonable steps to inform you, for example by displaying a notice at our facilities or on our website. The current version of this Privacy Policy applies to all Storage Greenwich customers and prospective customers in our service area.
