Greenwich Storage Service Terms and Conditions

These Service Terms and Conditions set out the rules for using Greenwich Storage services, including how bookings are made, how payments work, when cancellations apply, and the limits of our responsibility. By placing a booking, confirming a reservation, entering our storage service agreement, or allowing goods to be collected, you agree to these terms in full. If you do not accept any part of them, you should not proceed with the service. These terms are designed to be fair, clear, and consistent with UK consumer and business law.

For the purposes of these terms, “we”, “us”, and “our” refer to the storage service provider operating under the Greenwich storage service name, and “you” or “the customer” refers to the person or organisation booking or using the service. The service may include storage, collection, delivery, handling, movement, or associated administrative arrangements depending on the booking chosen. Unless expressly agreed in writing, no other terms will apply. Any changes must be confirmed by us in writing to be valid.

These terms apply to all users, whether the booking is made by an individual, a small business, or another organisation. Where a company or agent books on behalf of another person, that person remains responsible for ensuring the information provided is accurate and complete. We may update these terms from time to time, and the version in force at the time of your booking will apply to that booking. It is your responsibility to review the current terms before confirming any request.

1. Booking Process

Bookings for storage services in Greenwich are accepted only when the required information has been provided and we have confirmed availability. A booking request does not guarantee a space or service slot until we issue confirmation. We may ask for details including your name, address, contact information, item descriptions, estimated volume, access requirements, and any special handling needs. If the information is incomplete or inaccurate, we may delay or refuse the booking.

All bookings are subject to review and acceptance by us. We reserve the right to refuse a booking where the items are unsuitable, prohibited, unsafe, unlawful, or beyond the scope of the service. We may also refuse service where we reasonably believe the items present a health, safety, environmental, security, or legal risk. A confirmed booking may still be withdrawn if the customer materially changes the contents or service requirements before collection or drop-off.

Booking confirmation will usually be provided once the relevant details have been checked and any required payment or deposit has been received. The confirmation will state the agreed service type, commencement date, and any material conditions attached to the booking. You are responsible for checking the confirmation carefully. If anything is incorrect, you must notify us promptly so that we can assess whether the booking can be amended.

2. Your Responsibilities Before Storage Begins

You must ensure that all goods are packaged appropriately, labelled where necessary, and fit for storage. Fragile, valuable, or sensitive items should be clearly declared in advance. We are not obliged to inspect every item, and our acceptance of goods does not mean we have verified their condition or suitability. You must also ensure that any items requiring special temperature, humidity, or security controls have been disclosed before the booking is accepted.

If access arrangements are required, you must make sure that the location is available, safe, and ready at the agreed time. Delays caused by blocked access, missing keys, incorrect instructions, or failure to prepare the items may lead to additional charges. We may charge for wasted attendance, waiting time, or repeated visits where the delay is due to your actions or omissions. Repeated failure to comply may result in cancellation of the booking.

3. Payments, Fees, and Price Changes

Payment must be made by the method and by the deadline stated in the booking confirmation or invoice. Where a deposit is required, the booking may not be secured until the deposit is received in full. Invoices are due on the stated date, and late payment may result in suspension of services, withholding of goods, or termination of the agreement. We may also apply reasonable interest or recovery costs where permitted by law.

We reserve the right to adjust prices before a new booking is accepted or where tax rates, regulatory obligations, or operating costs materially change. Any such change will not affect a confirmed booking already paid for in full unless the booking terms expressly allow variation. If a customer requests a change to the service after confirmation, any additional charges will be calculated based on our standard rates or a revised quotation. All fees must be settled before release of goods unless we agree otherwise in writing.

Where a payment is reversed, declined, charged back, or otherwise not honoured, we may treat that as a breach of these terms. We can suspend access to the service until the outstanding balance is cleared. In some cases, we may retain goods under a lawful lien or similar right to recover unpaid sums, administrative costs, or other sums properly owed to us under the contract.

4. Cancellations, Amendments, and Termination

If you wish to cancel a booking, you must notify us using the method specified in the booking confirmation. Cancellation rights may depend on the type of service, the timing of the cancellation, and whether work has already started. If work has begun, we may charge for work completed, committed costs, lost time, and any non-recoverable expenses. Where a deposit has been paid, it may be non-refundable to the extent allowed by law and to reflect genuine pre-estimates of our costs.

If you need to amend a booking, we will try to accommodate reasonable changes, but we are not obliged to do so. Amendments may affect price, timing, availability, and the suitability of the agreed service. If the amended request cannot be fulfilled, the original booking may remain in place or be cancelled under the standard cancellation rules. We recommend that you raise changes as early as possible so that we can consider them fairly.

5. Liability, Risk, and Customer Goods

Unless we have expressly agreed to insure items on your behalf, you remain responsible for arranging suitable insurance cover for your goods. Any information we provide about security, handling, or storage conditions is given in good faith, but it does not amount to a guarantee. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

Our total liability for loss or damage, whether in contract, tort, negligence, breach of statutory duty, or otherwise, will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is agreed in writing. We will not be liable for indirect loss, loss of profit, loss of business, loss of opportunity, or any consequential damage. This limitation applies to the fullest extent permitted by law.

You must notify us of any claim promptly and in any event within a reasonable time after discovering the issue. Failure to do so may prejudice our ability to investigate and may reduce or remove any remedy available. We may require evidence, photographs, inventory records, or other documents to assess a claim. No admission of liability will be made until the relevant facts have been reviewed.

6. Prohibited Items and Waste Regulations

You must not store items that are illegal, hazardous, contaminated, explosive, corrosive, toxic, flammable, or otherwise dangerous unless we have given prior written consent and all legal requirements are met. Prohibited items may include, without limitation, firearms, illicit substances, perishable food, live animals, stolen goods, and items subject to regulatory restriction. We may inspect, refuse, remove, or report such items where we reasonably believe they breach these terms or any law.

7. Waste, Disposal, and Environmental Compliance

You must not leave waste, rubbish, or unwanted goods with us unless the service specifically includes waste handling or disposal. Where items are abandoned, unclaimed, or unlawfully deposited, we may deal with them in accordance with our legal rights and obligations, including recycling, removal, or disposal. Any costs incurred in doing so may be charged to you. We will act reasonably and, where possible, give notice before disposal of goods that appear abandoned or unsafe.

When waste is accepted, you warrant that you have disclosed its nature accurately and that it is fit for the agreed route of transport or disposal. We may rely on the information you provide and are not responsible for undisclosed contamination. If any waste-related statement proves false or misleading, you agree to indemnify us for losses, fines, penalties, remediation costs, and third-party claims arising from that breach, to the extent permitted by law.

8. Access, Security, and Use of the Service

Where access to stored goods or service areas is permitted, you must comply with all security procedures and instructions. We may require identification, booking references, or authorisation before releasing goods or allowing access. You are responsible for keeping access codes, keys, and instructions secure. If you lose a key, provide incorrect access details, or authorise an unauthorised person, you may be charged for any reasonable costs arising from that event.

We may suspend access or service provision where we suspect a breach of contract, unpaid charges, illegal activity, unsafe conditions, or any other matter affecting the operation of the service. Temporary suspension does not waive our rights under these terms. If the suspension continues due to your default, we may terminate the agreement and charge for any outstanding amounts due. Any decision we make in good faith under this clause will be final unless clearly unreasonable or unlawful.

These terms do not create a bailment beyond the storage arrangement agreed between the parties, and nothing in them makes us responsible for the contents of sealed packaging that has not been opened by us. You remain responsible for making sure your goods are lawful, accurately described, and suitable for the intended service. We may move, stack, or relocate goods within the premises or service process where reasonably necessary for operational reasons.

9. Governing Law and General Provisions

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute, unless mandatory law provides otherwise. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

If we choose not to enforce any right or remedy immediately, that does not mean we have waived it. A waiver will only be effective if made in writing and signed by an authorised representative. No third party may enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we expressly agree in writing. These terms, together with the booking confirmation and any written variations, form the entire agreement between the parties.

This service agreement is intended to balance operational practicality with fair treatment of customers using the Greenwich storage service. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms and that you have authority to agree to them on behalf of yourself or the organisation you represent. For clarity, any reference to “storage” includes related handling, administration, and agreed logistics unless otherwise stated.